A single knowledge base for your company

What is an online knowledge base?

A corporate knowledge base is a new module in the HURMA platform, with the help of which you can store all the important documents, protocols, and useful information in a single database. In other words, it is an online library that can be edited by any employee of the company who is confident enough in his knowledge and is ready to prepare materials for his colleagues. The knowledge base system is easy to manage, keeps all data in one place, and allows the entire team to work together on content that can be commented on, annotated, modified, and more.

When should you organize a corporate knowledge base?

Every company has different reasons why they implement corporate knowledge bases. How to understand that it is time for you to start using one for your business? Here are some situations in which it’s clear that you need to consider using a knowledge base:

• Your employees often spend a lot of time training newcomers.
• There is a need to educate certain departments on a specific topic.
• It is difficult for new employees to remember information and they don’t remember everything even after a completed onboarding.
• Your company has a large number of documents that are often used by different departments.
• Your employees often make mistakes due to the large amount of information they work with every day.
• You work with part-time employees and/or freelancers who need to learn a certain amount of information in a short amount of time in order to properly carry out tasks.
• Your IT team has a need to frequently refer to guides and/or require help from other team members.

With the development of technology, more and more companies, regardless of their size, implement online knowledge bases. From a service for saving documents to a user-friendly platform for employee training, a company’s knowledge base will quickly come in handy if it is properly created and used.